This structured program features practical modules, empowering staff to master every touchpoint throughout the customer journey.
Core Training Highlights:
The course standardizes professional image and etiquette, from attire to body language and social media presence. Staff master DISC psychology, active listening, and questioning techniques to build trust with high-end luxury clientele.
Notably, the team practiced handling real-world scenarios, such as welcoming demanding clients or those accompanied by architects, to optimize every service touchpoint.
The course provides actionable plans for immediate change. Ending with certifications, Vietceramics staff are now empowered to confidently deliver exceptional satisfaction and the ultimate showroom experience for every client.
@2025 VIETCERAMICS
Công Ty Cổ phần Quốc Tế Gốm Sứ Việt
cấp ngày 30/07/2011. Đăng ký thay đổi lần thứ 15 do Sở Kế hoạch và Đầu tư TP. Hồ Chí Minh ngày 06/06/2022.
